Connecting social media, product insights, and community management allows a robust program centered around improving software and boosting listener satisfaction.
Social Monitoring
A core function of this role is the monitoring, tagging, and reporting of listener feedback from social media. We leverage enterprise social software to turn social messages into trackable data points that can power robust reporting.
89%
Reduction in response times
Customer Engagement
I lead a team of social engagement specialists who respond to hundreds of customer messages each week. They identify messages centered around our products and proactively engage to provide the best possible customer experience.
700%
Increase in social media responses
30%
Of engaged App Reviews increase their initial rating